Privacy Policy
Effective 26 October 2026.
This website, bitweautomotiveservice.com, is operated by Bitwe Tire Service & Oil Change LTD. ("Bitwe Automotive Service", "we", "us"), 14520 118 Avenue NW, Edmonton, AB T5L 2M8, Canada. This policy explains what personal information we collect through this website and how we use it. We handle personal information in line with Canadian privacy law, including Alberta’s Personal Information Protection Act.
What we collect
When you send a service request, we collect the details you enter: your name, phone number, email address (optional), your vehicle and the service you need, a preferred time (optional) and any message. When you call us, we may note your name, phone number and the details of your request.
Like most websites, our web server and security services automatically record technical information such as your IP address, browser type and the pages requested. We use it to keep the website working and secure.
How we use it
We use your information to respond to your request, book and carry out the service, contact you about your booking and keep our business records. We do not sell or rent your personal information, and we do not use it for marketing without your consent.
Who can see it
Service requests are stored in our website’s database and emailed to our business email account. Our website hosting, email and security providers process this information on our behalf, and some of them may store it outside Alberta or outside Canada. We may also disclose information where the law requires it.
Cookies
This website does not use advertising or analytics cookies. Our hosting and security services may set cookies that are strictly necessary to deliver the website and protect it from abuse.
How long we keep it
We keep personal information only as long as we need it for the purposes above, or as long as the law requires for business records, and then delete it.
Your choices and rights
You can ask to see or correct the personal information we hold about you, or withdraw your consent to its use, subject to legal limits. To make a request or ask a question about this policy, call us at 780-907-9493 or write to us at 14520 118 Avenue NW, Edmonton, AB T5L 2M8.
If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner of Alberta.
Changes to this policy
We may update this policy. The effective date above shows when it last changed.